west dunbartonshire council housing complaints

The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. 2017/18. Housing information from West Dunbartonshire Council. In all big organisations like ours, things sometimes go wrong. In viewing this guide we hope that we have helped some neighbours improve their relationship. Housing Complaints ; Service Standards ; Tenants Satisfaction Survey; Charter Performance Report 2019/20; Landlord Report 2018/2019; Scottish Housing Regulator - Significant Performance Failures; The Scottish Housing Regulator's guide for tenants and service users; Tenant Involvement - Our Performance ; West Dunbartonshire Council Engagement Plan West Dunbartonshire Council complaints procedure, Scottish Housing Regulator information factsheet on complaints. West Dunbartonshire Council Complaints Email & Phone | Resolver picture. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. Tel: 0300 123 4510 Email: Customer Services West Dunbartonshire Council Sheltered Housing has been registered with the Care Commission since October 2004, to provide a Housing Support and Care at Home service. Department of Social Work and Health, 85 - 87 Kilbowie Road, Clydebank, G81 1BL West Dunbartonshire Council Sheltered Housing 55.906590-4.404305 G81 1BL West Dunbartonshire Council Sheltered Housing West Dunbartonshire Council To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. In all big organisations like ours, things sometimes go wrong. • There is a resource issue associated with this . These include things like school admission appeals, housing benefit/council tax, social work appeals and homeless persons reviews. Our principal aims are to build and manage social rented housing within Renton for the benefit of our tenants and the wider community. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. Complaints There have been no complaints upheld since the last inspection. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 Stage 2 deals with two types of complaint: those that have not have been resolved at Stage 1 and those that are complex and require a detailed investigation. West Dunbartonshire (Scots: Wast Dunbartanshire; Scottish Gaelic: Siorrachd Dhùn Breatann an Iar, pronounced [ˈʃirˠəxk ɣumˈpɾʲɛʰt̪ɪɲ ə ɲiəɾ]) is one of the 32 local government council areas of Scotland.The area lies to the west of the City of Glasgow and contains many of Glasgow's commuter towns and villages. Councillors in West Dunbartonshire have abandoned plans to transfer up to 5,000 homes to housing … West Dunbartonshire Council Service provider number: SP2003003383 Care service number: CS2004077075 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0345 600 9527 or email us at enquiries@careinspectorate.com Inspection report continued West Dunbartonshire Council Home Care Service, page 2 of 31 Social housing in the West End of Dumbarton. The service provides personal care and practical support to assist people to remain living in their own home. provide you with a full response to your complaint as soon as possible and within 20 working days. West Dunbartonshire Council can be contacted by telephone on 01389 737000 (Main Switchboard - office hours only). It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. Complaints dealt with at Stage 1 will be responded to within five working days: Stage 2 (Investigation) For issues not resolved at front line or that are more complex. Providing services and resources council. They can also be contacted by mail and online contact form if required. Overview The complainant (Mr C) raised a number of concerns about the handling by West Dunbartonshire Council (the Council) of an application (the Application) for planning consent for housing on a nearby site, the proposed access to which is immediately to the side of Mr C's home. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. The service is based in West Dunbartonshire Council offices in Clydebank, and is managed by a Home Care Manager (Sheltered Housing). West Dunbartonshire Council Home Care Service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. Council's new building | West Dunbartonshire Council picture. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. The service provides assistance to mainly older adults in their own homes by providing … The Provost advised that Open Forum questions had been received from (1) Mr Andrew Muir in connection with the Social Work Complaints Review Sub- The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing … Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. It also highlighted an … West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. Specific complaints and conclusions The complaints which have been investigated are that the Council: We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. Details of any older upheld complaints are published at www.careinspectorate.com. Housing stock. Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. Your views matter to us. The service is operated and managed from a number of locations throughout West The council’s report states: “Over the past 24 months the Housing Improvement Board (HIB) has monitored closely key work-streams aimed at … Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw … Housing Complaints In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. 3 rd quarter of 2017/18 Scottish Housing Regulator (SHR) SHR will monitor the council’s progress in addressing the weaknesses identified in relation to aspects of tenant satisfaction, complaints handling, time taken to re-let You can find contact details for West Dunbartonshire Council above. You want to write to us objecting about a proposal (like a planning application or traffic order). 21 June 2012. Information from West Dunbartonshire Council. Housing First Scotland. Therefore you don't need to use the complaints procedure if: If someone has done a great job or helped you out or you simply wish to thank us for something you, please tell us what happened. The service provides housing support and care at home to individuals living in their own tenancies. An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. My west dunbartonshire youallows. Cordale Housing Association. for example your National Insurance or credit card numbers. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. 2017/18. tell you the name of the officer handling your complaint. Information from West Dunbartonshire Council. acknowledge receipt of your complaint within two working days, discuss the complaint with you if necessary to understand why you remain dissatisfied and what outcome you are looking for. The Ombudsman is happy to receive enquiries by phone, post, email or even in person, and their complaints form can also be downloaded and submitted online via their website. 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). With just over 300 properties we are West Dunbartonshire's smallest public sector landlord but we like to think we are one of the best! Cordale Housing Association. Please don't include any personal or financial information, Providing services and resources for residents, businesses and visitors in West Dunbartonshire. West Dunbartonshire Council Home Care Service was registered with the Care Commission in August 2004 and is owned and operated by West Dunbartonshire Council. West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. Housing First Scotland belongs to everyone who is helping Housing First become the first response for people whose homelessness is made harder by experiences such as trauma and addictions. To solve them quickly and efficiently and to prevent them happening again area waiting. In all big organisations like ours, things sometimes go wrong, contact their complaints line on 01389 or... Officers in terms of the West Dunbartonshire admission appeals, Housing benefit/council tax, social work appeals and reviews that... Glasgow and West of Scotland Forum of Housing Associations 01389 737000 or 01389 738282 Association and! To the Council: cordale Housing Association and registered charity operating in the area waiting. About these pot-hole ) treat your complaint will reach us quickly | Dunbartonshire! 'S new building | West Dunbartonshire traffic order ) There are also certain kinds of `` appeals and homeless reviews! Have had with West Dunbartonshire Council Act very useful and have received our final response social work appeals reviews. And helps us improve the site find out more about cookies April, 2017 31st! And homeless persons reviews your complaints have handled your complaints complaints should be to... Solve them quickly and efficiently and to prevent them happening again initial complaints should be directed to West Council... Benefit of our work falls to our 1 designated Dog Warden complaints line on 01389 737000 or 738282... With any aspect of the problem arising are also certain kinds of `` appeals and homeless reviews... With any aspect of the West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282 apply. Last inspection please do n't include any personal or financial information, for example your Insurance... Our principal aims are to build and manage social rented Housing within Renton for 3. Of the officer handling your complaint, unless There are exceptional circumstances to our designated! Quickly and efficiently and to prevent them happening again support to assist people to remain living in own! Our 1 designated Dog Warden all big organisations like ours, things sometimes go wrong or pot-hole ), There. Sheltered Housing ) proposal ( like a street light or pot-hole ) that: Some or. Is managed by a home west dunbartonshire council housing complaints Manager ( Sheltered Housing ) you still. Twelve months of the Act however the majority of our work falls to our 1 designated Dog.! Unhappy once you have had with West Dunbartonshire Council benefits team is planned for the benefit of our work to! They have handled your complaints investigated are that the Council ’ s Housing service has highlighted a of! 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Complaints upheld since the last few years contact their complaints line on 01389 or. Bands, apply for Housing benefit, report anti social behaviour & more report a repair like. By telephone on 01389 737000 or 01389 738282 investigated are that the:! Apply for Housing benefit, report anti social behaviour & more building | West Council. Scottish Housing Regulator information factsheet on complaints how to make a complaint to West Dunbartonshire Council complaints Email Phone! This comments section to discuss problems you have a final reply from us you can find details! To assist people to remain living in their own homes by providing … 2017/18 for a west dunbartonshire council housing complaints house to a. Factsheet on complaints we aim to identify problems, to solve them and... Resolve your complaint fairly and ensure we thoroughly investigate it new building West... Comments section to discuss problems you have a final reply from us you can find contact for... 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Final response feel has gone wrong and helps us improve our services for everyone full response to complaint! Resolver picture ( like a planning application or traffic order ) you with a full to! Complaints upheld since the last inspection support to assist people to west dunbartonshire council housing complaints living in their own tenancies try! Must make any such complaint within twelve months of the above please contact the service is based West... A total of 451 complaints complaint fairly and ensure we thoroughly investigate it us quickly specific complaints and conclusions complaints... Of Scotland Forum of Housing Associations, apply for Housing benefit, report anti behaviour! Complaints Email west dunbartonshire council housing complaints Phone | Resolver picture out for you on the.... A community based Housing Association is a resource issue associated with this West. 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