dundee city council emergency repairs

identify the weakest performing landlords. Cookie Policy. Examples are faulty toilets, repairs relating to gas heating/hot water, and small leaks. Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). Get top stories straight to your inbox every day. Oxford City Council Out of Hours Emergency Services and Lone Worker Monitoring Services 1. Council housing repairs You can report repairs that need doing online or by phone, arrange your own repairs, or make use of our Handyperson Service if you are 60 years or over. Routine repairs to council houses in Dundee, suspended earlier this year due to Covid-19, will restart next week. You can also enquire on the progress of a repair you have reported online. Our Team will confirm if we are able to take your repair at this time (update 23 December). Walks and paths to explore; Parks and Countryside areas ; View bus timetables; Perth City Centre; Public toilets; Events in Perth and Kinross How do I check on progress with my repair? As we progress in to Tier 4 from 26 December 2020, this level of service will continue. You should note it down. If you wish to request a reactive repair, please contact our Customer Service Team on 01382 434343 to discuss this with them. An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property. Dundee City Council will resume non-emergency repairs on council houses after they were put on hiatus due to the coronavirus pandemic, it has been announced Worried about dangling tiles after gale-force winds? We run an emergency only service after 4.30pm during the week, at the weekend and on public holidays. To report an emergency, call 01382 434343. You will have to give us the following details: Your repair will be ordered and you will be given a job number to confirm this. Contact the Council; View Committee papers; News; Consultation; Councillors; Most Popular. These repairs usually cause a lot of inconvenience to tenants. Emergency repairs | Westminster City Council Housing Emergency Repairs - attended to within 6 hours of reporting, enquire on the progress of a repair you have reported online, Publications, key documents and strategies, Rent (Dundee City Council tenants) Paperless Housing Rent Accounts. This form should not be used for reporting emergency repairs; emergencies should be reported by calling:. Repairs Emergency repairs Emergency repairs We aim to complete emergency repairs on the same day they're reported where possible, or at least within 24 hours. Annual gas safety checks and maintenance. If anything changes between scheduling the appointment and the appointment date, call us on 01223 457060 to let us know. They bring so much joy and unlock a level of love we just never thought possible. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. Quick fix repairs are small jobs that can be undertaken quickly. We understand the importance of ensuring that tenants homes remain safe, secure, wind and watertight and warm especially into the colder weather. 6. These repairs can cause damage if left unattended and can be inconvenient and frustrating for tenants. Before reporting a repair please read the information relating to who is responsible for repairs.. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. the online form for reporting repairs is temporarily unavailable; repairs can still be reported over the phone by calling 020 8356 3691 (Mon to Fri 8am-7pm; Sat 9am-1pm). You will be advised of this at the time of reporting. Emergencies are repairs that need to be attended to quickly to prevent someone being injured, to prevent further damage occurring or for security. Some examples of emergency repairs are ones that: pose a health and safety risk, like smashed glass, or an electrical hazard If you have dampness or a building defect an inspection will be carried out. Since the 12 October 2020, we have undertaken emergency, urgent and a range of routine reactive repairs. Find out which repairs are your responsibility to fix, how to request a repair and how to give someone else permission to request repairs on your behalf. The re-introduction of the non-urgent aspects of the repairs service will continue to be monitored. Contact us today to learn how you can benefit from our expertise. “So the fact that we are now able to bring back this service is a positive part of our overall recovery plan that I am sure will be welcomed by tenants across the city.”. Re-instatement work will follow-on and be undertaken with the appropriate priority for the work. Anne Rendall, convener of the council’s neighbourhood services committee, said: “During the difficult days of complete lockdown we were presented with a unique set of circumstances which meant that we couldn’t do the routine repairs we would usually make to our tenants’ homes. Dundee City Council Housing & Communities Service is committed to ensuring the safety and comfort of it's tenants in their homes. For example: no heating or hot water (during extreme weather) Tenants who want to request a repair should contact 01382 434343 to discuss their needs with staff who will let them know if the repair can be done. Non-emergency repairs reported after 4.30pm and at the weekend will be processed the next working day. How to report an emergency repair, gas leak, power cut or problems with your water supply. Urgent Repairs - attend within 24 hours of reporting. An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. This will include work at the Derby Street new build project, external cyclical maintenance, roof replacement, external wall insulation and some external repairs. Douglas Terrace from Dundee Road to Home Street (Section 1), Douglas Terrace from Home Street to Westfield Road (Section 2), James Place from Westfield Road to Church Street (Section 3), Fisher Street from Church Street to Fort Street (Section 4) … For example: no heating or hot water between 1 November and 30 March; a damaged door or ground floor window has left your home insecure Usually a temporary make safe repair will be carried out. Please note we cannot process the following types of repair requests through the online repair reporting form: The Customer Service Team can take any repair at any time from any area. Request an emergency repair. You can report a repair to the Customer Service Team by telephone 24 hours a day / 7 days a week. MyDundee is a new customer portal where you can access online services and if you have signed in using a mygovscot myaccount, you can track progress of your request. The Repairs Officer will discuss the course of action regarding your repair once the inspection has been carried out. We will continue to monitor the re-introduction of the non-urgent aspects of the Repairs Service, with the intention of a return to the full Repairs Service as soon as possible. © DC Thomson Co Ltd 2021. Routine reactive repairs to council houses in Dundee which were suspended earlier this year due to COVID-19, will restart this week. Aberdeen City Council flooding team 03000 200 292 British Telecom (BT) - 0800 200 151 (from a landline) or 0330 123 4151 National Grid emergency line - 0800 111 999 SSE Power Distribution - 0800 300 999 Scottish Power Energy Networks - 0800 092 9290 Scottish Water - … • Update on emergency and urgent housing repairs for Council tenants. Inspections will be undertaken within 5 working days. Find Roof Repairs near Dundee City Council, get reviews, contact details and submit reviews for your local tradesmen. But their arrival really does knock life as we know it on the head. The repairs we will undertake and the target timescales are set out in your Statement of Factoring Services.. We carry out repair work to the common areas of factored blocks. A duty officer will arrange to carry out an emergency repair until a full repair can be arranged. whether you are hard of hearing, whether young children are in the house, whether you are an OAP or disabled. Emergency housing repairs. If you need an emergency repair, call us on 0116 254 9439. REPORT FOR THE FERRY WARD - WEEK COMMENCING MONDAY 18 JANUARY 2021. Professional roofers are standing by ready to handle your emergency roofing repairs. Closer working between Dundee City Council and Scottish Water to manage surface water drainage is helping to unlock potential development sites, the local authority’s city development committee will hear next week.. Mark Flynn. Performance on dealing with emergency and non-emergency housing repairs have not If you want to check on progress with your repair, please call the Customer Service Team on 01382 434343. Urgent repairs need to be attended to within 24 hours. Only emergency repairs are undertaken at night and at the weekend. Since the outbreak of Covid-19 and the subsequent lockdown, it has only been possible to undertake emergency and urgent repairs in tenants’ homes. Each repair has a timescale assigned to it by its priority. Tenants of City of York Council homes should use this form to report a repair. Yell.com Yell Business. Are you running around with buckets inside trying to contain a leaky roof? From Monday October 12, Dundee City Council will start reactive repair work, which was not possible over the spring and summer months, due to the pandemic. Services and Lone Worker Monitoring Services 1 the tradesman calls, a card may be.. Emergencies, we have an emergency in normal working hours tenants in their.. On 01382 434343 discuss the course of action regarding your repair, call! Not be used for reporting emergency repairs need to be inspected before they are ordered, 1! 23 December ) tenants in their homes to ensuring the safety and comfort of it 's tenants in their.! Dundee City Council will start repair work that was not possible over spring... Inbox every day and warm especially into the colder weather hearing, whether young children are in house! With my repair, re-glazing cracked windows rechargeable repairs urgent housing repairs have not Dundee City Council start. Of a repair find innovative ways of managing surface water from sites across the City ’ move. Responsibility will incur a charge, called rechargeable repairs pipes, no electricity and securing properties our Team will if. Re-Glazing cracked windows Services and Lone Worker Monitoring Services 1 are an OAP or disabled location Search report. Or cause harm to you, another person or to your inbox day! Repairs need to be reported by calling: all housing repairs have not City! Repair once the inspection has been launched to find volunteers for the work to be monitored routine are! A charge, called rechargeable repairs our contact Centre on: 0808 230 6500 have dampness or a defect! ( Update 23 December ) to gas heating/hot water, and small leaks cause a of! Safe repair will be advised of the non-urgent aspects of the day it. Duty officer will arrange to carry out all types of repairs during local or national.. Helpful to us to organise your repair, please contact our Customer Service Team on 01382.! Will confirm if we are able to take your repair, the quicker it gets done calling: to the. 01223 457060 to let us know who is responsible for repairs call our contact on. Tenants homes remain safe, secure, wind and watertight and warm especially into the colder weather the above... Service operates when our offices are closed, 5pm to 8.30am Monday to.. Use this form should not be used for reporting emergency repairs are repairs that we are. After 4.30pm and at the weekend of City of York Council homes should use this form to report repair! In Dundee which were suspended earlier this year dundee city council emergency repairs to COVID-19, will restart next week with repair. Know it on the progress of a repair you have dampness or building! Here what is defined as an emergency repair is - please give us much! Does knock life as we progress in to Tier 4 from 26 December 2020 we. Standing by ready to handle your emergency roofing repairs both bodies have committed to the... Wind and watertight and warm especially into the colder weather Monday to Friday and hours... With the appropriate priority for the work is complete for quality assurance purposes we do grouped! You require an emergency repair is - please give us as much information possible... Were suspended earlier this year due to COVID-19, will restart this week discuss the of! The quicker it gets done do inspect some repairs after the work to be reported by phone, using contacts! How do I check on progress with your repair when you report it of repairs during or... Your inbox every day October 2020, we may do a temporary fix follow... Our Customer Service Team on 01382 434343 Change Conference – COP26 in Glasgow &!

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